Whether you’re an entrepreneur, a marketer, or a customer service professional, being able to provide quick and effective answers to your customers is more important than anything else, which is why chatbots have become so popular in recent years. Today, we’re going to introduce you to ManyChat, a No-code SaaS software that has been popular among e-commerce companies in Europe and the United States.
What is ManyChat?
ManyChat is integrated with FaceBook Messenger to provide business owners and marketers with a powerful back-office tool that offers ways to generate leads, answer questions, and improve customer satisfaction. If you’ve ever contacted an e-commerce company on FaceBook and received an instant reply, you’ve basically met a ChatBot chatbot.
Four benefits of using ManyChat as a FaceBook Messenger chat bot:
- ManyChat becomes your first line of customer service when agents can’t respond immediately.
- ManyChat chatbots can filter questions and use point-and-click menus to help customers initially troubleshoot their problems, which means your staff can spend the right amount of time helping customers solve the problems they really need to spend time on. 3.
- Finally, the most unique feature of ManyChat is the one-click contact information. Tap Get Started to collect the most valuable user information in one click to build your customer database. User information such as birthdays, names, and customer avatars are data that users have already submitted to Facebook. With a quick build, you can complete your customer list.
- ManyChat also offers lead generation and growth tools, such as leaving a message in a Facebook post, which can also be integrated into the CRM platform.
- Paypal can be connected to the payment function, so that users can make payments directly on Messenger, and increase the conversion rate even more!
How much does ManyChat charge?
The current free version of ManyChat basically provides most of the functionality, such as automated customer service responses, but you’ll need to upgrade to PRO to take it a step further and send newsletters or SMS messages.
The price of ManyChat PRO ranges from $15 all the way up to $8,835, depending on how many subscribers you have. Subscribers are defined as people who have clicked on a Facebook Messenger window.
Manychat and Facebook Association Steps
ManyChat is a great software platform for e-commerce merchants and businesses where the majority of the customer base interacts on Facebook.
- First, log in to the manychat homepage and click on the Get Started Free button.
2. Users can log in directly with their facebook account
3. Link your facebook account
4. Provide information about your company
5. Select the facebook page that you want to associate with manychat.
6. After completing a short questionnaire, click “continue” to link your manychat account to the facebook messenger. After completing the linkage, manychat will provide a series of small videos to learn how to use manychat.
In addition to Facebook Messenger
ManyChat not only connects to Facebook Messenger, but also provides automated robots such as Instalgram, whatsapp and more.
ManyChat also offers the most popular e-commerce platforms such as Google Sheet, Shopify, Zapier, Mailchimp, HubSpot, Stripe, Intergromat integration, and more!
Conclusion
There are hundreds of chatbots on the market, does ManyChat have any advantages? The answer is that ManyChat is perfect for you if most of your customers are interacting with you in your Facebook community or on your fan page. With a large number of fans interacting with you, you can quickly gather information and re-market to these customers.
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